Refund Policy
Last updated: August 15, 2026
1. Scope
This Policy applies to purchases made directly from Digi Tools Mart.
2. Digital Products
Digital products are generally not refundable for change of mind once a product, download, licence key, account access, activation information or other usable digital benefit has been delivered, revealed, accessed or activated. Mandatory legal rights remain unaffected.
3. Eligible Digital-Product Issues
- Duplicate charge for the same order.
- We cannot deliver the purchased item after payment and reasonable troubleshooting.
- The supplied licence/access is invalid due to the supplied product and we cannot provide a working replacement.
- The product is materially different from the description and we cannot reasonably correct the issue.
4. Normally Not Eligible
- Change of mind after delivery/access.
- Buying the wrong product or plan where information was displayed before purchase.
- Disclosed compatibility limitations.
- Misuse, unauthorized modification or prohibited account sharing.
- Third-party restrictions caused by the customer’s conduct.
- Free or promotional items with no separate purchase price.
5. Paid Services
If a paid service is cancelled before work starts, we may approve a refund subject to non-recoverable third-party or payment costs where lawful. Once work starts, any refund depends on work completed, expenses incurred and the agreed scope.
6. Request Timeframe
Please contact us within 7 calendar days of purchase or delivery for eligible digital-product issues. A longer period will apply where required by applicable law.
7. How to Request
Send your order number, account email, product/service name, a clear description of the issue and relevant screenshots or error details.
8. Refund Method and Processing
Approved refunds are normally returned to the original payment method where practical. Processing may take approximately 7–14 business days after approval depending on the payment provider.
9. Duplicate Charges
If you see a duplicate or incorrect charge, contact us so we can review and correct a verified billing error.
10. Chargebacks
Where possible, contact support before starting a payment dispute. Fraudulent or abusive disputes may result in account restrictions, without limiting lawful payment-provider rights.
11. Your Legal Rights
This Policy does not exclude or reduce mandatory consumer rights or remedies available under applicable law.
12. Contact Us
Email: mail-digitoolsmart26@gmail.com
Phone / WhatsApp: +8801817082092
Address: Kandirpar, Cumilla 3500, Bangladesh